Terms of Service
Terms of Service
Last Updated: April 14, 2025
LEGAL DISCLAIMER
ViableWork Solutions is not a law firm, and the information, services, and materials we provide do not constitute legal advice or services. All content and recommendations are for informational purposes only. Nothing in our services creates an attorney-client relationship. We recommend that clients consult with qualified legal counsel regarding specific legal issues, employment matters, and regulatory compliance requirements.
INTRODUCTION
These Terms of Service ("Terms") govern your access to, and use of the services provided by ViableWork Solutions ("ViableWork," "we," "our," or "us"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, do not proceed to use our services.
These Terms apply to our Consulting Services and our relationships with HR technology partners including Rippling, Hi-Bob, and Go1. Please read these Terms carefully as they contain valuable information about your rights and obligations.
CONSULTING SERVICES
Our consulting services encompass strategic HR consulting, process optimization, organizational development, employee engagement programs, HR technology implementation, training and development, and custom HR solutions. All services are delivered through our secure online platforms.
Virtual Service Delivery
We provide all consulting services through virtual means, including remote consultations, online workshops, digital training sessions, and video conferences. This delivery method ensures efficient, accessible service while maintaining professional standards.
Technical Requirements
To effectively participate in our virtual services, you must maintain adequate technical capabilities including a reliable internet connection (minimum 10 Mbps), video conferencing capability, current version of Chrome, Firefox, or Safari browser, and functioning audio/video equipment. You are responsible for ensuring your systems meet these requirements.
Client Responsibilities
When engaging our consulting services, you agree to provide necessary information electronically, participate in scheduled virtual meetings, ensure key personnel availability, and maintain required technical capabilities. We require 24-hour notice for meeting cancellations to maintain service efficiency.
Payment Terms for Consulting Services
A 25% non-refundable deposit is required upon engagement of our consulting services. The remaining balance is due upon project completion and delivery of final deliverables. All fees are exclusive of applicable taxes. For clients located in Texas, we may be required to collect 8.25% sales tax based on certain services provided. For clients in other states, applicable state and local taxes may apply according to their jurisdiction's requirements. Clients are responsible for any taxes, duties, or other governmental charges applicable to our services. Past due payments may result in service interruption.
HR TECHNOLOGY PARTNERSHIPS
Rippling and Hi-Bob Relationships
We serve as a referral partner for Rippling and Hi-Bob HR platforms. When you engage these services through our referral, your contractual relationship for the platform services will be directly with Rippling or Hi-Bob, and subject to their respective terms of service. We may provide advisory services related to implementation and optimization of these platforms, which will be governed by our Consulting Services terms.
Go1 Reseller Services
As an authorized Go1 reseller, we facilitate your access to Go1's learning platform while providing implementation support, account management, and ongoing customer service. Go1 services require a minimum 12-month commitment. Your use of Go1's platform is subject to their terms of service, while our support services are governed by these Terms
Go1 Implementation and Support
Our implementation services include account setup, system configuration, content curation support, user training, and go-live assistance. We provide ongoing support including first-line issue resolution, feature guidance, and best practices consultation.
Go1 Payment Terms
For Go1 services, payment is due upon receipt of invoice. Implementation fees are due upon engagement. Past due payments may result in service interruption. All fees are exclusive of applicable taxes. For clients located in Texas, we may be required to collect 8.25% sales tax based on certain services provided. For clients in other states, applicable state and local taxes may apply according to their jurisdiction's requirements. Clients are responsible for any taxes, duties, or other governmental charges applicable to our services.
CONFIDENTIALITY AND DATA SECURITY
Protection of Information
We treat all business information, employee data, technical details, pricing information, and strategic plans shared during our engagement as confidential information. We maintain appropriate security measures to protect your information and require our personnel to comply with confidentiality obligations.
Virtual Meeting Security
For virtual engagements, we implement secure meeting protocols including unique meeting IDs, password protection, and controlled screen sharing. All participants must follow our security guidelines to maintain confidentiality of virtual sessions.
Data Handling
We collect and process only the information necessary to provide our services. All data transmission occurs through secure channels, and we maintain appropriate access controls. In the event of any security incident, we will promptly notify you following our incident response procedures.
LIABILITY AND WARRANTIES
Service Warranty
We warrant that our services will be performed in a professional manner, consistent with industry standards. For consulting services, we will deliver agreed-upon deliverables as specified in your engagement agreement. For technology partner services, we will provide support in accordance with our standard service levels.
Limitation of Liability
Our liability for consulting services is limited to the amounts paid for the specific services giving rise to the claim. For technology partner services, our liability is limited to the amounts paid to us in the twelve months preceding the incident. These limitations do not apply to gross negligence or willful misconduct.
TERM AND TERMINATION
Duration of Agreement
For consulting services, the term continues through project completion. For technology partner services, the initial term is one year with automatic renewal unless either party provides notice of non-renewal. We require 30 days' written notice prior to the next invoice date for consulting services termination. For Go1 services, termination requests must be received at least 90 days prior to the end of the 12-month commitment period to prevent automatic renewal.
Effect of Termination
Upon termination, you remain responsible for all fees incurred through the termination date. We will assist with the orderly transition of services and provide access to any final deliverables or documentation. Confidentiality obligations survive termination.
GENERAL PROVISIONS
Governing Law
These Terms are governed by Texas law, without regard to conflict of law principles. Any disputes will be resolved in the courts of Collin County, Texas, and you consent to personal jurisdiction in these courts.
Modifications to Services
We may modify our services and these Terms from time to time, with notice provided through our website or email. Your continued use of our services following such modifications constitutes acceptance of the updated Terms.
Independent Contractor Status
We provide services as an independent contractor. Nothing in these Terms creates a partnership, joint venture, or employment relationship between us and you.
Entire Agreement
These Terms, together with any engagement agreements or order forms, constitute the entire agreement between us regarding our services. Any modifications must be in writing and signed by both parties.
CONTACT INFORMATION
For questions about these Terms or our services, please contact:
ViableWork Solutions
Email: [email protected]
ACCEPTANCE
By engaging in our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
Last Updated: April 14, 2025